These Terms and Conditions govern access to GlassGlow and the purchase of products offered through the online store. For any questions, email soporte@glassglowstore.com.
1. Scope and acceptance
By placing an order, the customer accepts the terms in force at the time of purchase, without prejudice to any rights granted by mandatory consumer law.
2. Product information
Each product page will show the product's essential characteristics, contents or available options, and any information relevant to the purchase. Images are for informational purposes and may show minor variations in color, lighting, scale, or presentation.
3. Availability
Products are offered subject to availability. If, after an order is placed, a genuine lack of stock or a justified inability to supply is identified, we will inform the customer and, where applicable, refund the amount paid.
4. Prices, taxes, and additional charges
The applicable price will be the one shown during the purchase process. Before the order is confirmed, any taxes and additional charges that must be applied, including shipping costs where applicable, will be disclosed.
5. Purchase process
The customer will select the desired product and variant or pack, provide the information needed to process the order, and choose from the available payment and delivery methods. Before confirming the purchase, the customer can review and correct the information entered.
6. Payment
Payments are processed using the methods enabled at checkout. Certain payment data may be processed directly by the relevant payment provider.
7. Order verification and cancellation
An order may be rejected or cancelled where there is a legitimate reason, for example inability to collect payment, genuine lack of availability, reasonable indications of fraud, clearly incorrect information, or an obvious error in the price or essential information of the offer. Where applicable, the customer will be informed and any amounts due will be refunded.
8. Shipping and delivery
Available destinations, costs, tracking, and delivery conditions are detailed in the Shipping Policy and in the information shown during the purchase process.
9. Withdrawal and returns
Where European Union or European Economic Area consumer law applies, consumers generally have a legal period of 14 calendar days from receipt of the product to communicate their decision to withdraw, subject to the exceptions provided by law. See Returns and Refunds.
10. Damaged, incorrect, or non-conforming products
If a product arrives damaged, is incorrect, or does not conform to what was agreed, the customer should contact GlassGlow so that we can review the issue. This condition does not limit statutory rights relating to the conformity of goods.
11. Customer obligations
The customer agrees to provide truthful and sufficient information to process the order, check the delivery address, and use the store lawfully.
12. Intellectual property
The content, designs, photographs, texts, graphics, logos, and other elements of GlassGlow are protected by the rights belonging to their respective owners.
13. Liability
GlassGlow will be responsible for its obligations in accordance with applicable law. No clause excludes or limits liability where such exclusion is prohibited by law.
14. Privacy and cookies
The processing of personal data is explained in the Privacy Policy, and the use of cookies and similar technologies in the Cookie Policy.
15. Changes to the terms
These terms may be updated to reflect legal, technical, or commercial changes. Changes will not retroactively alter the conditions applicable to orders already concluded unless required by law.
16. Applicable law
These terms will be interpreted in accordance with the applicable law in Spain, without depriving consumers of any mandatory protection applicable in their place of residence.