This Privacy Policy explains how personal data is processed when you visit GlassGlow, contact us, or make a purchase. For any privacy-related questions, email soporte@glassglowstore.com.
1. Data that may be processed
Depending on how you use the store, we may process information such as your first and last name, email address, phone number where necessary, billing or delivery address, order information, customer-service communications, and technical data related to use of the site, such as IP address, device, browser, and cookie preferences.
Data required to make a payment may be processed directly by the enabled payment providers.
2. How data is obtained
Data may be obtained directly from you when you complete a form, make a purchase, create an account, or contact us; automatically through the technical operation of the site and permitted cookies; or through providers involved in delivering the service.
3. Purposes of processing
Data may be used to manage orders, payments, deliveries, returns, and customer service; maintain store security and prevent fraudulent use; comply with legal and administrative obligations; improve site operation; and, where there is a valid legal basis, carry out commercial communications, measurement, or marketing.
4. Legal bases
Depending on the processing activity, the legal basis may be performance of a contract or pre-contractual measures, compliance with a legal obligation, user consent, or an applicable legitimate interest.
5. Providers and recipients
To operate GlassGlow, providers of technology platforms, hosting, payments, logistics and order fulfilment, email, support, security, analytics, or marketing may be involved. The store runs on Shopify.
6. International transfers
Some technology or logistics providers may process information outside the European Economic Area. Where applicable, such transfers must be carried out using a mechanism recognized under data-protection law.
7. Data retention
Data will be retained for as long as necessary to fulfil the purpose for which it was collected and, afterwards, for the periods necessary to meet legal, tax, accounting, contractual obligations, or potential liabilities.
8. User rights
Where recognized by applicable law, you may request access to your personal data, rectification, erasure, restriction of processing, objection, or portability, and withdraw consent previously given.
To exercise your rights, email soporte@glassglowstore.com. We may request reasonable information to verify your identity.
If you believe that the processing of your data does not comply with applicable law, you may lodge a complaint with the competent supervisory authority. In Spain, the relevant authority is the Spanish Data Protection Agency.
9. Cookies
See the Cookie Policy and manage your preferences using the tools available in the store.
10. Minors
GlassGlow is not specifically directed at minors and does not intend to knowingly collect minors' data outside the circumstances permitted by applicable law.
11. Security
Reasonable technical and organizational measures will be adopted to protect personal data against unauthorized access, loss, alteration, or improper disclosure.
12. Changes to this policy
This policy may be updated when the services used, the store configuration, or applicable law changes.
13. Contact
GlassGlow
Email: soporte@glassglowstore.com